Sub-Zero
Wolf

FOCUS GLOBAL INC.
Official Sub-Zero & Wolf Distributor in the Philippines
 

News & Events » Commitment to Excellent Customer Service: Our Service, Our Pride.

Commitment to Excellent Customer Service: Our Service, Our Pride.

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March 31, 2009 / Manila – Many customers remain loyal to Focus Global, exclusive distributor of Sub-Zero refrigeration and Wolf cooking appliances, not only because it is the home of top of the line home furnishing products, but also because of the first class service customers do not find elsewhere. In fact, the commitment to provide customers with outstanding service extends even to after-sales servicing. Just by calling Focus Global Service Department, the caller will receive advice on product usage, maintenance, and even how to troubleshoot their unit; and if required, a Focus Global technician will visit the client’s home to diagnose and repair the unit. All these are made possible by keeping the technicians and customer support representatives well informed and up to date with the latest developments with the products. 

To keep the Service Team competent, technicians are continually sent to attend trainings locally and abroad. Recently, twelve Focus Global representatives attended the 4th Sub-Zero/Wolf Asia Pacific Service Training Conference held from February 10-12 at EDSA Shangri-La Hotel. The three-day conference conducted by US-based Sub-Zero/Wolf International Service Manager Kevin Wittwer was well attended by service technicians and managers from Philippines, Australia, Beijing, Hong Kong, Korea, Singapore, Malaysia, Shanghai, Taiwan and New Zealand; Focus Global had the most number of attendees representing the Philippines. The technical conference focused on training of new products that have been recently launched such as the Wolf E Series Ovens or just about to be introduced to the market such as the design-flexible Sub-Zero Built-In Series, which will be available in the market by latter part of 2009 in the Philippines. Attendees had the opportunity to study and work on the actual appliance units by undergoing installation training, technical and teardown training as well as PDA training since handheld PDA devices will be used to diagnose Sub-Zero Built-In Series.

Sub-Zero and Wolf appliances are exclusively distributed by Focus Global Inc. Visit the Showroom located at Pioneer corner Reliance Streets, Mandaluyong City. Showroom hours are Tuesdays to Saturdays, 10AM-7PM and Sundays, 1PM-6PM. For inquiries, call (632) 634-8587 or email corporate@focusglobalinc.com. You may also log on to www.subzerowolfintl.com.


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